1. TRACKING YOUR ORDER
It is done using the tracking number received in the confirmation email after we ship the order.
2. SHIPPING METHODS
All international orders are shipped via DHL Express (prices and estimated shipping times are available at checkout). International orders outside the European Union may be liable for taxes or tariffs upon entry to your country, these are the responsibility of the client. Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility. All our domestic orders are shipped with Fan Courier.
3. DELIVERY COSTS
The shipping cost in Romania has a fixed fee of 20 lei. For the rest of the world, the shipping fee and delivery time are calculated at Checkout.
The cost of the shipping of our stationery not found in the shop is supported by the client and depends on the weight of the package and the delivery address. You will receive a separate invoice with the shipping cost after the package is assembled and weighed.
4. DELIVERY TERM
You will be notified when the parcel has left us. The transit time depends on the delivery address provided. It can be between 1-5 business days.
Romania: 1-2 business days
EU: 1-2 business days
Rest of the Word: 4-5 business days
5. TERMS OF DELIVERY
PAPIRA ALE S.R.L. will ensure proper packaging of the PRODUCTS and will ensure providing the proper documents. The customer will be contacted by telephone by courier in advance to obtain confirmation of his presence at the address and time selected at the time of the order validation on the site.
The customer must be present at the specified delivery address, in the selected time interval, otherwise, it will incur a transport fee related to a possible new delivery. The time interval can be modified only with the courier’s consent.
The delivery is deemed to be fulfilled by PAPIRA ALE SRL once the customer receives the order at the address provided when the order was placed.
6. PRODUCT RECEPTION
The customer must sign the delivery voucher (AWB) submitted by the courier when it is delivered. The customer will also check whether the products are damaged or if anything is missing. Any technical or defective problems discovered at the opening of the package must be disclosed to us within 3 business days from the date it was delivered.